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Last Updated: October 8, 2026
House of Ela Gold (“House of Ela Gold,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use houseofelagold.com (the “Website”), create an account, place an order, contact us, or otherwise interact with our services.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
We may collect personal information that you provide to us when you use our Website, including:
Information you provide directly
Depending on how you interact with our Website, we may collect:
Payment information
When you make a purchase, payment information may be processed by our third-party payment provider.
Depending on the payment method used, we may receive information such as payment confirmation, transaction reference, payment status, and limited payment details.
We do not intentionally store your complete debit or credit card number or card security code on our Website. Payment card information is generally handled directly by the relevant payment processor through its secure payment systems.
The information shared with a payment provider may include information necessary to process the transaction, such as your name, billing information, order amount, and payment identifiers.
When you browse our Website, certain information may be collected automatically, including:
This information may be used to operate, secure, maintain, and improve our Website and services.
House of Ela Gold uses cookies and similar technologies to provide a functional and efficient shopping experience.
Cookies may be used to:
WooCommerce uses certain cookies to manage shopping carts, customer sessions, recently viewed products, and other store functionality.
You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our Website, including your ability to use the shopping cart or complete an order.
We may use the information we collect to:
When you place an order through our Website, we collect and retain information necessary to process and fulfil that order.
This may include your name, email address, telephone number, billing address, shipping address, products purchased, order amount, payment status, and other information associated with the transaction.
WooCommerce stores information associated with orders and customer accounts as part of the normal operation of an online store.
We retain such information for as long as reasonably necessary for legitimate business purposes, including order fulfilment, customer service, accounting, recordkeeping, dispute resolution, fraud prevention, and compliance with applicable laws.
We do not sell or rent your personal information to third parties.
We may, however, share relevant information with trusted third parties where necessary to operate our business and provide our services.
These may include:
We only seek to share information that is reasonably necessary for the relevant service or purpose.
For example, payment gateways may receive customer and transaction information required to process a payment, while shipping providers may receive information necessary to deliver an order.
Our Website may use third-party services, plugins, integrations, payment gateways, analytics tools, advertising platforms, social media services, or other technologies.
These third parties may process certain information in accordance with their own privacy policies.
The exact information shared depends on the services and plugins installed and enabled on our Website. WooCommerce notes that extensions can transmit customer information to external services such as payment providers, shipping providers, analytics services, email platforms, and other integrations.
We encourage you to review the privacy policies of relevant third-party service providers.
Where permitted by applicable law, we may use your contact information to send you information about:
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, account, transactions, or other services.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures may include:
However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
WooCommerce provides store administrators with settings to determine how long certain personal and order data should be retained.
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Some information may need to be retained where we have a legitimate or legal reason to do so, such as information required for financial, tax, accounting, fraud-prevention, dispute-resolution, or legal purposes.
If you wish to exercise any applicable privacy right, please contact us using the details provided below.
Our Website is not intended to knowingly collect personal information from children who are not legally permitted to use our services.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.
Some of our service providers may process or store information outside Nigeria or outside the country where you reside.
Where personal information is transferred to another jurisdiction, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection requirements.
Our Website may contain links to third-party websites, including payment providers, social media platforms, delivery services, or other websites.
House of Ela Gold is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact us.